Preguntas Frecuentes
Aquí encontrarás respuestas a las dudas más habituales sobre Black Jebena: nuestros cafés etíopes, el tueste, la molienda, los envíos, las suscripciones y las devoluciones.
Si no encuentras lo que buscas, puedes escribirnos a info@blackjebena.com o contactarnos por WhatsApp.
Your questions, answered:
What type of coffee do you sell?
We sell specialty Ethiopian coffee, 100% Arabica, roasted in small batches in Seville. We specialize exclusively in Ethiopia because it is the origin we know best.
Why do you only work with Ethiopian coffee?
Because Ethiopia is the birthplace of coffee and offers a unique diversity of regions, varieties, and processes. Our goal is to be a benchmark for Ethiopian coffee in Spain and Europe.
Do you sell whole bean and ground coffee?
Yes. You can buy it whole bean or choose the grind type according to your coffee maker. We grind the coffee at no additional cost.
Is it better to buy whole bean or ground coffee?
Whole coffee beans retain their aroma and flavor better because they are ground just before brewing. If you have a grinder, we always recommend buying them whole.
How long after roasting should you drink the coffee?
We recommend waiting at least 2 weeks from the roast date before drinking it, and preferably consuming it within the following 6 weeks. However, whole beans can keep well for up to 3 months.
How should I store coffee?
Store it in an airtight container, away from light, moisture, and heat. We do not recommend storing it in the refrigerator.
What does natural, washed, or honey coffee mean?
These are processing methods. Natural processing usually yields fruitier, more intense coffees; washed processing, cleaner and more floral profiles; and honey processing, more sweetness and body.
Do you ship?
Yes. We ship to mainland Spain and the Balearic Islands, and we also offer international shipping.
How long does shipping take?
Coffee is usually shipped within 24–48 hours to mainland Spain and 48–72 hours to the Balearic Islands. It will take 3–5 days to arrive unless you select the "urgent" option. Some products, such as coffee makers or grinders, may take between 5 and 10 days.
How much do I need to spend to get free shipping?
Shipping is free in Spain on orders over €50 and in the European Union on orders over €125.
Can I return a product?
Yes. We accept returns within 30 days depending on the condition of the product. For opened coffee, we review each case individually for food safety reasons.
Do you have coffee subscriptions?
Yes. You can subscribe to receive coffee on a recurring basis at a discount and manage your subscription from your account.
Can I pause or cancel my subscription?
Yes. You can pause, modify, or cancel your subscription from the customer portal.
Do you have a physical store?
Yes. We are in Seville, at Avda. Kansas City 78, Ground Floor, 41007 Seville.
Can I pay with Pluxee?
Yes. We accept Pluxee payments in-store.
Do you host events or tastings?
Yes. We organize Ethiopian coffee tastings, coffee shows, and traditional coffee ceremonies for groups, businesses, and individuals.
Do you work with companies or cafes?
Yes. We work with B2B clients, cafes, shops, and culinary projects interested in quality Ethiopian coffee.